Personalizing Customer Experiences
Custom AI Chatbot
CLIENTTravel Agency
European travel agency with a rich history spanning over two decades in the industry.
PROBLEM
Struggling to personalize customer experiences and provide relevant recommendations. This led to customers feeling like they were getting generic advice.
SOLUTION
Custom AI chatbot trained on their data. The chatbot was able to recommend personalized travel packages, automate bookings and provide real-time updates on travel arrangements.
OUTCOME
Providing a more personalized customer experience increased customer satisfaction by 27% and engagement by 48% resulting in a increase of bookings by 15%.
